FAQs

The following should cover most frequently asked questions. If you are still unclear about anything, please ask us using the form provided on the contact page.

1. What do I need to get set up?
   • All you need is a mobile phone, an email address and your overseas contact's phone number. No software, no special phones, no bandwidth for calls. You will call your overseas contact as you would any other local contact.
2. What destinations can I call?
   • Selected overseas fixed and mobile destinations. Use the availability search (on the right hand side of the page) to see if your destination is available
3. Can I use my landline for this service?
   • At present, you can only make calls from your mobile phone. We have plans to include landlines in future and will announce this to registered users, who have signed up for notifications.
4. Do I need to enable international calling with my service provider?
   • No, you phone a local number and we handle the international part.
5. What does the service cost?
   • You pay only the price of a local mobile call as per your network's tariff for your package. You can also utilise free minutes and discounted rates, exactly as you would when making a regular call through your carrier.
6. Do some destinations cost more than others?
   • You will always pay the cost of a local call - geographical distance makes no difference. Availability of various destinations may, however, be affected by the international price. You may be restricted to off-peak times on these specific destinations.
7. Can I change my number once I have signed up?
   • Yes. You can change your number once you have signed up, and also add more numbers by logging in and updating your details in the My Profile area. Unfortunately, phone numbers and address books are linked, so you can't share the same device with someone else and phone different contacts. You will also need an email address to confirm registration, recover lost passwords and to login.
8. Can I leave a message if my friend doesn't answer?
   • Yes. Voice2Email is enabled by default. If you have assigned an email address to the contact, you will be prompted to leave a message if the call doesn't connect and your friend will get an email with the message attached as an audio file.
9. I'm willing to pay a little more, will you offer commerical destinations in future?
   • Yes. We plan to increase our offering to include a credit-based calling system on top of our regular local-cost destinations.
10. What if the destination doesn't exist?
    • If your contact's destination isn't available as a local-priced call, you will have the option to activate Voice2Email for that contact. In such a case, you can phone a local number and leave a message, which will be sent to your contact's email address, if provided.
11. The system is asking me for my user code - why isn't it working?
    • We identify you by your Caller Line Identity (phone number). If you are phoning from a PBX or have disabled this feature, we need a way to identify you. This will be through your User Code, which you can find on the right hand side of the page once you have logged in.